1. Personal Information We Collect
This site collects the following information in order to receive and handle enquiries.
| Category | Items |
|---|---|
| Required | Name, contact number, email, nationality, type of enquiry, purpose of visit, whether an application has been submitted, subject and content of the enquiry |
| Optional | Country of current residence, intended departure date, intended length of stay, application number, previous refusal history, attachments |
| Collected automatically | IP address, date and time of access, browser information |
We do not collect resident registration numbers, passwords, card numbers or verification codes. Please do not enter them when making an enquiry either.
2. Purpose of Use
- Reviewing enquiries and providing answers
- Contacting you where necessary to process an enquiry, such as requesting additional documents
- Statistical analysis to improve our service (processed in a form that cannot identify an individual)
3. Retention and Use Period
Personal information we have collected is destroyed without delay once the purpose of its use has been achieved. Where retention is required under the relevant legislation, however, the information is kept for the period concerned.
4. Provision of Personal Information to Third Parties
We do not provide users' personal information to third parties. Cases required by law are the exception.
5. Users' Rights and How to Exercise Them
Users may at any time request access to, correction of, deletion of, or suspension of the processing of their personal information. Requests can be submitted through Contact Us, and we act on them without delay once they have been verified.
6. Procedure and Method of Destruction
- Electronic files: permanently deleted by a method that makes recovery impossible
- Printed material: shredded or incinerated
7. Measures to Protect Personal Information
- Encryption in transit (HTTPS)
- Access rights to personal information kept to a minimum, with access records managed
- Restrictions on the file type and size of attachments, with storage kept separate
8. Personal Information Protection Officer
Please submit any enquiry about the handling of personal information through Contact Us. The officer's name and contact details will be stated in this section once the operating entity has been confirmed.
9. Changes to This Policy
If this policy is changed, we will announce the changes and their effective date on the site.
Effective date: 11 September 2026