1. Overview of the Refund Policy
The operator of this site (hereinafter "the operator") transparently sets out the matters relating to refunds that may arise while you are using the Canada eTA application service. This Refund Policy is intended to clearly inform you of the conditions and procedures under which a refund may be requested.
- The amount you pay includes the eTA fee that is remitted to the Government of Canada (IRCC). A fee that has already been remitted to the Government of Canada is non-refundable in accordance with Canadian government policy. However, where the service was not provided or was processed incorrectly through the operator's fault (see section 2 below), the operator bears that fee and refunds the full amount paid.
- The application is submitted to the Government of Canada (IRCC) without delay once payment is complete, so the time in which cancellation before submission is possible may be very short. Whether submission has taken place is determined from the operator's processing records.
- After submission, a full refund is available only in the operator-fault cases described in section 2; otherwise only the partial refund described below applies, and only to requests made before approval or within 14 days after approval.
2. Refund Eligibility
- Cancellation before submission: If you request cancellation before the application is submitted to the Government of Canada (IRCC), the full amount paid will be refunded.
- Service not provided: If the application was not received or processed due to an error by the operator, the full amount paid will be refunded.
- Inaccurate processing: If the application was processed incorrectly because of a clear error by the operator that departs from the information you provided, the full amount paid will be refunded.
- Request after submission but before approval, or within 14 days of approval: If you request a refund after the application has been submitted but before approval, or within 14 days after your eTA is approved, KRW 44,000 will be refunded, excluding the government fee and taxes. If you paid in a currency other than KRW, the equivalent amount will be refunded in the currency you paid, converted at the exchange rate applied at the time of payment. Once this period has passed, no refund is available.
3. Non-Refundable Cases
- More than 14 days after approval: Refund requests made more than 14 days after the date of eTA approval will not be accepted.
- User error: No refund is provided for issues arising from incorrect information you entered, or from the submission of false or insufficient documents.
- Personal circumstances arising after application: Refund requests based on your personal circumstances, such as changes to travel plans or cancellation of the trip, will not be accepted, except for the partial refund described in section 2 (after submission but before approval, or within 14 days of approval).
- Decision of the Government of Canada: No refund is available if the application is refused as a result of the assessment by the Government of Canada (IRCC). Approval is decided by the Government of Canada, and the operator does not guarantee the outcome.
4. Refund Procedure
- Submitting a request: Please request a refund by email (support@canadavisaapply.com).
- Information required: Please include the applicant's name, the reference number (if one has been issued) or the payment date and amount, and the reason for the refund request.
- Processing time: Refund requests are generally processed within 5 to 7 business days.
- Refund method: Refunds are issued to the payment method you used (credit card, electronic payment, etc.). The time it takes for the refund to appear may vary depending on the payment method and the card issuer.
5. Customer Support
If you have any questions about the refund procedure, you can reach us by email (support@canadavisaapply.com) or through Contact Us.
6. Changes to This Policy
- The operator may amend this Refund Policy from time to time, and any changes will be announced on the site. The amended Refund Policy takes effect from the date it is announced.
- As this Refund Policy may change, please visit the site regularly to stay informed of the latest version.
7. Agreement
Please read and agree to this Refund Policy before using the service.
Effective date: 18 September 2026